I arrived home now still waiting for a response or something and thanks Airbnb I had the worst experience of my life that made me had the worst vacation with my family!!!!! From what I will say, a.all policy is default that customer canât do the choice;b.I canclled within one week and left 1 month ahead of the booked date. The wait time was very short and the help people appear to be trying but haven’t been very helpful in getting around this hurdle. Since that time I have called Air B & B several times and spoken to three different operators who said they had no power to connect me to a manager and would mark my situation âurgentâ and âexcelledâ I asked each one how long it would be before I would be contacted and could have a refund. If you need to send or request money for something that wasnât included in your reservation, use the Resolution Center.You can ask Airbnb to get involved if you need help working out any details. Nothing. Airbnb wants me to send them a copy of my passport or driver license on the World Wide Internet. bye getting in touch with you guys patently coordinating, it might taking time in this hard time, but they ether care its been a month i am waiting for my refund and they are saying with in 14days you will get your refund, check with your bank, when i checked with my bank the refund is not done when i tried to convey the same to them they were like it is 14 working days and i am really wondering ether they work onc day in a week , tell me with in a month you guys have not worked for 14days. I have emailed the heads of Customer Service, Operations, “Experiences” and have yet to get any type of response from the. Fortunately, my payment method on my account is PayPal and they are refunding the money. When this happens and you want to get the reservation anyway, you will want to switch your option from Â«Â entire placeÂ Â» to Â«Â room onlyÂ Â» this will release the guest from being penalize. Anybody else have this problem also? Their photo uploading system is a joke – I cannot book as their IT does not work. But still they cant give my money back. Also, for more urgent matters, Airbnb provides a phone number. Very unprofessional. I know what you’re thinking: The property manger needs to enforce the by-laws. These calls are reportedly recorded by Airbnb for security purposes. Airbnb has all the necessary information on me: Name, address, sex, birth date, phone number, e-mail address, credit card, past hostsâ reviews and profile picture. Keep calling and get annoying people! The contact in Brazil has told her (via email) because it is impossible to contact anyone directly that she has requested Airbnb to cancel the booking over a month ago- however, no proof of it has been sent to her. When I asked to speak with a supervisor, I was told that there is no escalation path for complaints made by non-members. Use them. In a 12 story building on the west side of Chicago. He has done works to our house, split it in two and is now renting both sections on Airbnb. I think you’re a scummy business person who is complicit in Airbnb’s well-documented price gouging of honest customers. They are ignoring me. They took the booking, took the money, we were refused a stay, and now they refuse to refund. How do i escalate it to AIRBNB? The greedy hostess left a very bad taste in our mouth to ever use Airbnb again. 2 guests The rooms looked fantastic, clean and the pool etc looked neat. This review does violate your review policy as … and I quote from your policy document …. They need to Verify everything before posting on their site! Before the children arrived, I had messaged the b&b and asked if they had a printer to print a booking ticket and they said they had no business office or printer etc. Finally spoke to case manager. Where did you contact finally to sort this out? I just want them to settle what they owe and then im out. I feel horribly guilty that I didn’t just call 911 instead of the host. This just happened to me. So disgusting it would take a day to list the condition of the premises. I loose 4000 US$ with them. Mind you, tit had only been 7 days since the booking!!! Nice property rented from a nice lady turned out to be remote and dilapidated Robert’s Redneck Retreat horror shacks, where guest had to be alone with crazy male owner. You need to feel shame and remorse for treating potential guests this way. We had to find another place to stay with no assistance from them. There was a suggestion to download it on the phone. Filthiest floor, mold in the vent, hair in the drains and sink, broken toilet, no amenities, no cleaning supplies, and more. 2020, 16:47 Uhr 2 min Lesezeit. I asked them why they had not made contact via their webmail system or even by sms as some emails may automatically go to junk folder on certain systems. I also asked if others had had similar experiences, to which they replied there had been others, but the Airbnb software automatically cancels if the balance of payment is not made… Absolutely disgraceful sittuation in my opinion. what a non-sense! 2 guests We got there and immediately knew something was up. For whatever reason, my sign-in proceeds to a pop-op asking if they can send a verification code to 1) text message to my phone or 2) call my phone. Find the inaccuracies 3. All this time Iâm pregnant stressed and this stupid Air BnB host dog hopped on my stomach during my first day at that Air BnB. Last minute she calls me to say she can’t because she has someone else willing to pay cash for the room, so I would have to find somewheres else. How are you going to help me after they did nothing and left me stranded in a city and state I donât know. Mind you this email they sent was not an high alert email or communicated through the Air BnB app which is the primary form of communication that Iâve been having with Air BnB. Fuck airbnb. having been paid money for 30days I donât know how Iâll live here. Highlight that this is misleading 4. ask for a full refund It is in the hosts interests not to cause trouble with Airbnb by displaying inaccurate information. In addition, the minimum lease duration is thirty days. Upon payment we once again noticed that it still said 9 instead of the 25 we discussed so once again we asked Michael why it didnât say 25. I called CS who said they will put in an urgent ticket for a supervisor to call me back and of course no call back. I would appreciate if you could check this first. Host seemed shocked Airbnb would not refund me. Airbnb does take Fraud seriously. Here is a link from Airbnb saying you will not be charged anything – https://www.airbnb.com/help/article/2701/extenuating-circumstances-policy-and-the-coronavirus-covid19. How we don’t have any idea. I sent a message to the Resolution Center to which they replied and stated that the damage was not covered and I wouldn’t get any reimbursement. I need my refund as soon as possible or else i left with the only option that i will post this in Social media, you can take it as warning or a request as i know how much it takes to start a business i don’t like to get people in to hassle, ether i like myself to get hassle, so i am writing this if i am not getting my refund i must take this to social media, Thank You. All of the people who have posted to this site seem to have very valid complaints and concerns; however they are all from the perspective of a host or a guest. I provided all the screenshots, documentsetc. I also have been receiving text messages with verification codes, four in the last few days. I had to be sure, so I went to my receipt, found that the refunded price was 114 and some change. Hereâs Your Airbnb Phone Number by Country. I would love for anyone to share suggestions on how I can expose Sextant Stays and Air BNB of there unfair and unethical practices. This concerns a third party booking – you got no leg to stand on. Both were conditions that the Host had agreed to provide a refund in the eventuality. The worst part is trying to get AirBnB to delete my account. I never haven’t got a call or an Email! I try messaging the customer service, not a single line was replied in 24 hours.. trying to call their customer service you will get nothing, there is local customer service which will speak in local language ( how the fuck i can understand?) I asked how long that takes, they said 15 days. and all pertinent info also. I have screenshots of their hilarious CS. I have called the toll-free number (THANK YOU so much for publicizing that number, otherwise I’d be totally stuck). I have explained my story over 10times on the phone â I have been referred to 4 different agents in the Trust and safety dept who repeatedly ignore my issue and close the case when it is not resolved.I have sent Over 30 emails and they will not call me back.I have had the phone hung up on me on more than one occasion. Â We have heard many stories of former Airbnb Hosts and Guests who have contacted Airbnb and spent literally weeks going back and forth via email messages and phone calls before either giving up, or finally reaching a real manager with authority to resolve real issues. I would happily join. Don’t no where to go for help? I want my money back for this night from hell. In fact, I hadn’t received a peep out of this guy Mark since my initial message to him two months prior, introducing myself and informing him about our plans. This seems like an illegal process. I am writing this email because it has come to my attention and to my eye that Airbnb does not care about its users. And then I found this site- and read the comment before me- and was totally blown away. I agree this is a class action law suit in the making, I also live nextdoor to an airbnb and they have pictures of my property as thier lakeview! Travel dates October 3-17. This request is in violation of Airbnb policy, is unethical and fraudulent, and has financial impacts and hardship since Sextant Stay refuses to process the cancellation and returning my money. Loved them in the past. He has booked people in for months and he is being evcited next week. I canât log in because Iâve but been locked out. Contact your host or guest Resolve an issue with your listing or reservation by communicating with each other directly. Joining AirBnB was one of the worst mistakes I’ve made in a long long time. This should be criminal and grounds for his account to be suspended indefinitely. The girl confirmed, that it was ok for me to come. Why should we pay for cleaning when only there for 15 minutes.
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